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only4values-gmai
Level 1

All my expenses I added manually are gone all of a sudden what do I do?

 
1 Comment 1
CharleneMaeF
QuickBooks Team

All my expenses I added manually are gone all of a sudden what do I do?

 I'll help you locate your missing expenses, only4values-gmai.

 

Let's use the Audit Log feature to verify if someone deleted your expenses transactions. This feature keeps track of your activities in the program. Here's how:

 

  1. Login to your QuickBooks Online account.
  2. Go to the Gear icon and then select Audit log.
  3. Click Filter.
  4. Use the fields on the page to choose the appropriate UserDate, or Events filter to narrow the results.
  5. Once done, click on Apply.

 

If no one made changes to your books, I'd recommend searching for the expenses transactions via a private window. This is a good place to determine if is a browser-related issue.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

If it works, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.

 

You can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks.

 

Additionally, I've added an article that'll help you make sure your QuickBooks accounts match your bank and credit card statements: Reconciling.

 

Please post an update on how these steps work out. I want to make sure you can find all your transactions. I'll be keeping an eye out for your response.