Can someone help, I am trying to load cash expenses. “ one of the items associated with this entry are no longer valid” try again. Why?

Thanks for reaching out to the Community, turquoiseturtlec.

I would love to help you, but I need some information about your concern. Could you please provide more details regarding the cash expense you've opened? May I know where you loaded the cash expense and where you received the error?

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply. Have a good one!

Hi, thank you.  

ok so I was told to use the app. So that’s where I am working. 

then click + it brings up a screen. I enter the amount. Then it asks for account. I chose Cash in hand.

then who I paid. I select one of my suppliers. 
then date. I checked it is correct. 
then details of transaction. What it was for 

then save. 

I also found ( I set the accounts up but I have no idea what I am doing in all honesty.)

I found some of my expense categories / suppliers are under accounts payable instead of expenses. I do know how or why they are there. I didn’t even know there was such a thing . So I definitely did not select them with any purpose. 

now I don’t know if I have to change them or how to do it.

then … sigh, sorry I said I an ignorant here. A whole lot of expense options show as duplicate entries but when I go to categories or suppliers it doesn’t show any duplicates. 

Let's get this resolved, turquoiseturtlec. I've come to provide detailed information to help you keep going when creating transactions in your online account.

When managing tasks in your file, sometimes stored cache may cause unusual behaviors in your QuickBooks app. We can consider performing some troubleshooting steps to refresh data into its default state and rectify duplicate categories showing your account. Based on the screenshot provided, you're currently using an iOS mobile app. Thus, you can follow these steps:

1. Go to Settings, then select on General.
2. Tap iPhone Storage, and choose the QuickBooks Online app.
3. Hit Offload App.

This will free up the storage without deleting your app's documents and data. You can also perform some fixes on any app-related issues to rectify stored cache data on your mobile app. Here's how:

1. Change the Wi-Fi data connection on your device to 4G (this varies by device).
2. Close and restart the app.
3. Clear app data. To do this:

• Open your device Settings.
• Select Apps.
• Choose the QuickBooks app from the list, then select Storage.
• Choose clear data.

1. Power down and restart your device.

If the same thing happens, uninstall and reinstall the mobile app. It's to ensure you get the most recent version of the application. To do so, refer to this page: QuickBooks Mobile App.

On the other hand, you may consider utilizing the regular web browser available on your mobile device or opening your online app account on an Android phone. Doing so will help us identify if there are any app-related issues on your cellular phone. 

However, if the issue persists, I recommend contacting our Customer Care Team to have your account reviewed. They have the necessary tools to further investigate this behavior and provide additional measures to help resolve this for you.

Once everything looks good, you may want to visit these resources to help you manage online entries and ensure the accuracy of your books:

• Categorise online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

You're always welcome to reply to this post if there's anything else you need further assistance with when managing tasks in your file. I'll be on this thread anytime you need help. Keep safe and have a great weekend ahead!

Neither of these options are available on my iPad or QB app

Allow me to dive into this thread about troubleshooting your QuickBooks Mobile App, @turquoiseturtlec.

To ensure we'd follow the right fixes outlined by my peer, FateCandylaneT, would you please share a snapshot of your account's display of when you have stopped or not seen the following option? It is to see what functions were unavailable upon following the steps above.

I'll wait for your response to get things sorted out. Stay safe!

Here you go. This is the QB app. No option as described. 

This is in iPad menu apps.

no option as described. 

I've got you covered, Turquoiseturtlec. Let's get this rectified. 

We appreciate you for providing additional details to your concern. Since you don't have those options mentioned by my colleague, I suggest contacting our support team to further look into this. They have the necessary tools to determine the root cause of the issue.

Here's how to reach our live representatives:

1. Log in to your QuickBooks Online account.
2. In the upper right corner, select Help.  
3. Choose the Search tab.
4. At the bottom of your screen, click Contact us.  
5. Type your concern and click Continue. 
6. Choose Start a chat. 

Additionally, our live chat is available 24 hours GMT Monday-Friday. Kindly check out the QuickBooks support article to learn more.

For your future transactions, you may want to refer to these resources to manage online entries and ensure your books are updated:

• Categorizing online bank transactions
• Reconciling an account

Let us know in the comments below if you need further assistance managing QuickBooks online. We're always here to help you out.