Hello, sikharendu-mitra.
I'm here to help you get this working so you can update your credit card expiration date on QuickBooks.
Please read the Note: From 1 April 2021, the Reserve Bank of India (RBI) mandated Additional Factor Authentication (AFA) for recurring payments on Credit and Debit cards. This means that the setup of new recurring card payments is currently not supported by some banks. Due to a high failure rate for new card payments, we have temporarily suspended the Credit/Debit card option and any payments for QuickBooks must be made through NetBanking.
To add or update payment information to your account for the first time, you'll need to select NetBanking and add your account details. You'll be able to switch to card payments at a future date once they are supported.
If you are experiencing card payment errors with an existing card payment method, please check with your card issuing bank. You may need to temporarily switch to NetBanking.
We apologise for this inconvenience and understand this may cause disruption to your business. We are working to find a solution, and make additional payment options available as soon as possible. If you are unable to use NetBanking as a payment option, you can request for a call back from our renewals team for additional support.
I'd be glad to show you how to update the credit card information. Here's how:
- Click the Gear icon.
- Select Account and Settings.
- Choose Billing & Subscription.
- Press Edit.
- Enter the necessary fields under Payment Information such as Card number, name on card, expiration date, and security code.
- The billing address should be verified as the same billing address on the credit card statement.
- Tap Save Changes.
See this update your credit card payment info article for more information.
Let me know if you have any other QuickBooks questions. I'm always here to help. Have a good day and stay safe!
