I appreciate you for reaching out here in Community, Tonee. I've got some troubleshooting steps to help you ensure you can successfully create new transactions in QuickBooks Online (QBO). I'll provide more details below.
To better assist you, could you please specify the type of transaction you've tried to create, such as an invoice, expense, or bill? Also, have you encountered any error messages or unusual prompts during the process? Knowing these details will allow us to provide a more targeted and effective solution tailored to your situation.
Sometimes, browser problems can lead to issues like this. Clearing your browser's cache and cookies often fixes these glitches. If the issue persists, you can consider using another supported browser.
If, after trying these steps, you still can’t find or save your transaction, the next best step is to check your Audit Log. This tool maintains a comprehensive record of all account activities, indicating whether a transaction was saved, edited, or deleted.
I’m including these articles to help you generate and customize financial reports, giving you valuable insights into your business’s performance.
Please keep us posted if you need further clarification about creating transactions, managing your records, or any other QBO concerns. We’re always here to help!
