I want to ensure you can run your pay run, strebornomis.
Beforehand, may I know if you receive an error when running a pay run? Any information or screenshots added will help us resolve the problem.
In the meantime, let's perform basic troubleshooting steps. Too much historical data is stored in your cache, which speeds up loading times for frequently visited websites. Clearing it will solve the issue.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, run your pay again. If it works, switch back to your regular browser, then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
If the issue persists, I suggest contacting our support team at https://intuit.me/CU? This will allow us to securely access your account information and obtain all the details we need to help you out.
Here's the step-by-step process:
1. Click this link: https://intuit.me/CU.
2. Select the product you're using and the edition.
3. Enter a summary of your concern in the What's your question? field.
4. Click Continue.
5. Choose how you would like to connect with us.
Keep me posted if you have any other questions about pay run. I'll make sure to get back to you as soon as I can. Have a great day!
