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russbees-gmail-c
Level 1
posted
‎October 21, 2023 08:04 AM
last updated ‎October 21, 2023 8:04 AM

Mobile app cannot enter the expense value correctly

I am trying to simply enter the value for an expense in the mobile app version and cannot. For example i try to enter $85 and it stays at $0.85. I have tried the decimal points in all types of configurations and to no avail. Surely it shouldn’t be this difficult ?
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3 Comments 3
Nicole_N
QuickBooks Team
QuickBooks Team
‎October 21, 2023 10:54 AM

Mobile app cannot enter the expense value correctly

I'm here to ensure you can enter the expense value in your QuickBooks Online mobile app. 

 

I've replicated the situation on my end and I was able to enter the correct value without it reverting to decimal points. In your case, you might be experiencing some glitch or issue with the app. To fix this, let's refresh your mobile app's data. By doing so, we can eliminate any stored data that may have caused the unexpected behavior.

 

If you're using an Android device, here's how:

 

  1. From More Options, select the Settings tab.
  2. Choose the Refresh Data menu.
  3. Hit Yes.

 

For iOs: 
 

  1. Go to the Menu icon at the top left corner of the screen.
  2. Choose Help & Feedback.
  3. Select Refresh Data and Refresh.

 

If you get the same result, you can uninstall and reinstall the app to start a clean slate. This completely removes traces of the app in your device.

 

To learn more about the features offered on mobile devices, I recommend referring to this informative article: Comparing Mobile App Features. While the provided link is specific to the US, the information presented is applicable to international regions as well.


Keep me posted on how it goes. I'll be here to lend a hand if you have any other questions about QuickBooks. I wish you and your business continued success. 

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russbees-gmail-c
Level 1
‎October 24, 2023 12:49 PM

Mobile app cannot enter the expense value correctly

Thanks for the reply. I deleted the app and reinstalled. I still have the same issue. Vendor/bill I cannot put in the value i want. Really frustrating

please help

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SirielJeaB
Moderator
Moderator
‎October 24, 2023 02:45 PM

Mobile app cannot enter the expense value correctly

Hi there, Russ! We understand that encountering issues with mobile apps can be frustrating, especially when it comes to entering expenses. We apologize for any inconvenience this may have caused you. 

 

We appreciate your efforts in troubleshooting to resolve the issue on your own. However, since the problem persists, we highly recommend that you get in touch with our Live Support Team. Our experts are equipped with the necessary tools to investigate your account and identify the root cause of the problem. To ensure that you speak with a representative in the correct region, make sure to select Global or the appropriate region on this page: QuickBooks Support: QuickBooks Support.

 

You'll want to learn how to solve common errors in the QuickBooks Online mobile app for Android: Fix common errors in the QuickBooks Online mobile app for Android.

 

Moreover, if you need help with managing expenses or accessing supplier reports in QBO, we have a couple of guides that you might find useful:

 

 

Rest assured that our Support Team will do everything to help you. Take care. If you have any other questions or concerns related to QuickBooks, please don't hesitate to reach out to us. We are always here to help you.

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