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Kathyshoes1986
Level 1

My payroll got suspended because my card got compromised. I updated my new card and it didnt add payroll back. please help

My quickbooks is working but not payroll
2 Comments 2
MarkAngeloG
QuickBooks Team

My payroll got suspended because my card got compromised. I updated my new card and it didnt add payroll back. please help

It's good to know you have updated your new card, Kathy. For it to reflect on QuickBooks, you'll need to contact our support to verify the new card. Let me help you through the steps on how you can contact them.

 

A payroll suspension relates to a regulatory compliance and other requirements that must be addressed. Our QuickBooks Support can help resolve these issues, ensuring that your payroll complies with all necessary regulations. Here's how to contact them:

 

  1. Head to this link: Contact Us.
  2. Select QuickBooks Online Payroll product and click Continue.
  3. Select Contact Us and choose a way to connect with us:
  4. Start a chat with a support expert.
  5. Get a callback from the next available expert.

 

After successfully updating your new card, it's time to categorize the transactions to their respective target accounts. This helps you organize your transactions and easily identify them.

 

Let us know if you need additional assistance with categorizing your transactions or have any other concerns with your QBO account. We're always ready to assist you.

Chrea
Level 8

My payroll got suspended because my card got compromised. I updated my new card and it didnt add payroll back. please help

@Kathyshoes1986 

DO you have QB Desktop or Online?