Hi there, monika-biedrzyck.
May I ask what's your concern with QuickBooks so that I can assist you further? And, investigate why you still encounter the issue even it's reported as closed.
I see you've been in contact with our support. However, I suggest contacting them again. They have the necessary tools to review your account to see why the issue persists. You also have the option to contact us through messaging or request for a callback so that we can assist you directly.
Here's how:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
- Start a chat with a support expert.
- Get a callback from the next available expert.
7. Select how you want to contact them and fill in the information.
You can check this article to see the different types of support we offer at Intuit and their availability: Support hours and types.
Please refer to this link to look for some information on how to organize your QuickBooks account and click each topic to view them: Help articles.
Don't hesitate to post again if you have other questions related to QuickBooks. I'm always here to help.
