posted
Hi there, bssawantbs.
Thank you for coming back to the QuickBooks Community to share a screenshot of your concern. Thay way, I'll make sure you're able to route to the right support team.
Since the issue continues to occur and it's about subscription payment, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account and investigate the cause of this payment.
Here's how to contact them:
- Sign in to your QuickBooks Online company.
- Go to the Help menu.
- Type your question in the search box below in the QB Assistant section.
- Select Contact Support Team.
- Click No, I still need help.
- You'll be routed in the Choose a way to connect with us page.
- Choose Chat.
Please refer to this article to see different information on how you can review your subscription info, view your payment history. and upgrade or downgrade your subscription: Update billing, payment, and subscription info in QuickBooks Online.
Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!
Subscribing to QuickBooks Online (QBO) India is easy, and I'm here to guide you how, @kmkazi.
You'll first have to visit our website to see our latest plan and pricing. Choose either the Buy now & Save or Try 30 days Free Trial to get started. Then, input all the necessary details (i.e., Email address (User ID), First name, Last name, Mobile number, and Password) and follow the on-screen instructions to complete the subscription process.
On the other hand, we've updated our support options in QBO. You'll have to request or start a chat conversation to contact one of our support experts. They're available from Monday to Friday, 9:30 AM to 6:00 PM (12:00 pm - 8:30 pm GMT+8). To do this, here's how:
- Sign in to your QuickBooks Online company.
- Go to the Help menu.
- Choose the Search tab.
- Select the Contact Us button.
- Type in a brief description of your concern in the What can we help you with? field.
- Click Let's talk.
- Choose the Start a chat option.
In case you haven't subscribed to QuickBooks yet, you can temporarily utilize our test account for the QBO India version to contact our experts.
Once you've subscribed to QBO, you can refer to this help article to further guide you on the next steps you need to completely set up your company file: Get started with QuickBooks Online. It also includes topics about linking bank accounts, importing lists, and setting up your taxes, to name a few.
You can keep me posted on how it goes by leaving a comment below. If you have other concerns about QBO subscription and managing your company file, I'll gladly help. Take care and stay safe, @kmkazi.