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quickbook15
Level 1

Out of four companies my two companies show as cancelled. what to do. customer support is non existent. very urgent

 
3 Comments 3
Adrian_A
Moderator

Out of four companies my two companies show as cancelled. what to do. customer support is non existent. very urgent

Hello there, quickbook15.

 

Since Community is a public forum, we're unable to open your account and verify why the subscriptions show as canceled. 

 

However, let's try running some troubleshooting steps. There's a possibility that the system encounters an issue that causes the error.

 

To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related concerns. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If the cancelation page disappears, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

We can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

If you're still prompted with the cancellation page, you can resubscribe to continue your QuickBooks Online subscription. 

 

Feel free to get back to me if you still need help. Keep safe!

truhlardoug
Level 1

Out of four companies my two companies show as cancelled. what to do. customer support is non existent. very urgent

running chrome and key control+shift+N didn't do a thing two weeks wasted finding an account that already exists in this program.

IamjuViel
QuickBooks Team

Out of four companies my two companies show as cancelled. what to do. customer support is non existent. very urgent

Hello there, @truhlardoug.

 

It's possible that your other accounts are under a separate login credentials. Let me share some troubleshooting steps to locate your QuickBooks Online account.

 

First, let's access your existing account, then switch to another company.  Here's how: 

  1. Go to the Settings ⚙️menu.
  2. Under Profile, click Switch Company.
  3. From the list, select the company or account you want to switch to. 

If one of the companies is not listed in your account's landing page, it may be under a different username and password. If you forgot the User ID, you can follow the steps below on how to recover it. It will only take a couple of minutes to accomplish this action.

  1. On the Sign In page, tap the link for I forgot my user ID or Password.
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  2. This will take you to the Get help signing in to QuickBooks window.
  3. From there key in your phone number or email address in the field box and click Continue.
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  4. Choose how you want to reset your login information: Get a code emailed to or Recover my account a different way.
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  5. Hit the Continue button.
  6. If you used your email address to verify the account, you’ll receive an email with your user ID.

After performing the steps, you'll receive an email with a password reset link, and it’s active for 24 hours. You can refer to this article for more detailed steps: Get help if you can't sign in to your account.

 

Lastly, if the issue persists, I'd recommend contacting our Customer Care Team. A specialist can securely access your account and further assist you in locating your company.

 

I'm just one click away if you need anything else in running your business in QBO. I'll be here to ensure your success.