Hi @1217 9622 75,
Welcome to the Community. Let's get you over to the support team to get you back on track.
Since you're still unable to save files after making a payment, I recommend contacting our QuickBooks support team. They'll be able to verify the subscription and help you further with the renewal.
Here's how you can reach them:
Additionally, I recommend visiting the following article for more information about how to reactivate QuickBooks: How to resubscribe or reactivate QuickBooks Online.
Fill me in if you have additional questions about using QBO. I'm always here to help. Take care always.
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Thanks for getting back here, 1217 9622 75.
I have removed your phone number for security reasons. If you're trying to renew your QuickBooks Online account, but the file hasn't been activated despite entering the correct activation code, you can contact our support team through chat or by sending an e-mail. They can pull up your account and help you resubscribe.
The Community is always available if you have other concerns with your QuickBooks Online account. Please feel free to add a reply below and I'll get back to you as soon as possible. Take care!