I need to speak to a rep---it's 8:07 EST and your messaging/chat is not open---it's suppose to be open @6:00

Hello there, @susan95, 

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). That's why you're unable to speak to a representative earlier, even though it's 8:07 AM EST. 

I'd suggest using the Get a callback or Start a chat feature from the Help menu once the support hours are open. This way, they can securely access your account and resolve your issues timely. In case you'll need the steps, here's how: 

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Select Get a callback or Start a chat. 
6. Enter your contact information. 
7. Choose Confirm my call or Send message. 

Once fixed, I recommend watching our video tutorials to effectively manage your QBO account, income, expenses, and banking. 

Additionally, can I ask for the specific issues you're experiencing in QBO? I want to make sure I've got you covered. Just click the Reply button below to add some details. 

Please let us know if you need anything else. The Community and I will be here to help you.

I need to speak to a representative on changing pay day on a submitted payroll 

Hello there, @na17.

You can follow the steps shared by RaymondJayO above on how to speak a representative in QuickBooks Online. 

Also, QBO doesn't have the option to change or edit a pay period of a paycheck once created. However, you can delete and recreate the paycheck instead as a workaround. To do this, you can pull up the Paycheck List report to see all the paychecks that you've created. Here's how:

1. Go to the Reports menu at the left pane, then type Paycheck List on the search bar.

2. Click the Funnel icon drop-down to choose a date.

3. Put a checkmark on the paychecks you need to delete, then select Delete.

Once done, you can now recreate the paychecks with the correct pay periods. Here's how:

1. Go to the Workers menu at the left pane, then select the Employees tab.

2. Click Run payroll on the upper right, then pick an employee.

3. Enter the necessary information.

4. Select Preview payroll, then Submit payroll.

5. Print the paychecks by clicking Print pay stubs, then Finish payroll.

To know more about what can and can't be edited on a paycheck in QBO, you may check out this article: Edit or delete paychecks in Online Payroll.

I'm adding these articles that will guide you on how to handle overpayments and payroll reports available in QBO:

• Resolving a tax overpayment
•  Run payroll reports.

Leave a comment here if you have other questions for QuickBooks Online or your payroll tasks. I'll be happy to answer them. Take good care!

I can't print two pay stubs the first one stays in the que

Let's make sure you'll be able to print paystubs, Goldie02.

If the paystubs won't print successfully, it can be caused by an outdated Adobe Reader. For you to successfully print it, make sure that your Adobe Reader is updated would be the first thing to do. Once done, review those stubs that are in the queue in your and print it again. 

In case you'll experience issues during the process, please check this article to fix this: Troubleshoot Printing Paychecks, Pay stubs, and Forms.

Just in case, you can also check out this article for future reference: Create, modify, and print checks.

Please let me know if you still have any other concerns about printing a paystub. I'll always be right here if you need further assistance. 

I have a time related recurring problem too.  Often I cannot login to Quickbooks online until 9AM. Those few times when I can successfully login before 9AM I still cannot load my Customer page to work on estimates/invoices/payments.  All I see on my screen is the "loading" wheel.  Is there a reason that Quickbooks online is partially or fully unresponsive before 9AM EST?

I'd like to help and make sure you'll be able to access your account, EES_USA_EastCoast.

Your computer stores browser cache such as website images and data. These are temporary internet files that help you view web pages faster in the future.

However, over time it also stores outdated and corrupted data that can cause minor browsing issues. I recommend that you clear the cache for the browser to start on a clean slate. 

First, let's access your QuickBooks Online (QBO) account via a private/incognito window. Here are the keyboard shortcuts to operate in such mode: 

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

For future help, if you need tips and related articles, visit our QuickBooks Community help website for reference: QBO Self-help. 

If you have other concerns or questions when using QuickBooks, let me know by commenting below. I’m always around, ready to help you. Have a day.

This advice helped.  Thank you.  I also seem to need to upgrade my computer because the RAM can't keep up with an ever speedier internet.  Much Appreciated. Not the fault of Quickbooks.