Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I'm here to help you fix your records in QuickBooks Online (QBO), @samstephen20.
If your issue is about the product or service item that shows an incorrect amount when creating an invoice, it could be that someone has changed its sales price. This is the reason why it's showing a different amount in your Invoice list.
However, you can check your Audit log to review the recent activities in your QBO account. This way, we can verify if someone has altered the price rate in your item. Here's how:
The audit log shows you 150 records at a time. For most transactions or events, select View in the History column to open the audit history. This tells you who made the change and what they did.
Additionally, you can still check double-check the product/service item and make sure that its price rate is correct. Then, open again the transaction and delete it. Once done, recreate it again. This way, we can correct your sales record.
I've also added this article for more info on how to review your sales in QuickBooks.
If you have any follow up questions in managing your transactions in QBO, simply click the Reply button below. I'll get back to you as soon as I can and help you with it. Have a great day ahead.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here