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accounts-dsmover
Level 1

Good Day, is anyone else experiencing issues with Quickbooks online?

 
3 Comments 3
smartds
Level 2

Good Day, is anyone else experiencing issues with Quickbooks online?

Yes, I am not able to add a class to my receipts nor is it letting me change the account to the correct one. 

MichaelaS
QuickBooks Team

Good Day, is anyone else experiencing issues with Quickbooks online?

Hello, Dsmover and Smartds. Let me provide an update about the dropdown issue.

 

I recognize the importance of this option in QuickBooks Online (QBO). Our Engineering team is currently investigating this problem when selecting any options in the dropdown menu (INV-105230). To have you included in the list of affected users, I recommend contacting our QuickBooks Online Support to fix this immediately.

 

Here's how:

 

  1. Click the Help icon.
  2. Select the Search tab. Then, Contact Us.
  3. Provide a brief description of your issue. Once done, tap Continue.
  4. Pick how you want to connect with us: Chat or Callback.

 

Our support hours are from Mon-Fri, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT.

 

Feel free to visit this article if you need to record your customer's payment: Record invoice payments in QuickBooks Online.

 

I appreciate your patience. We'll do our best to fix this promptly. Take care.

smartds
Level 2

Good Day, is anyone else experiencing issues with Quickbooks online?

Thank you - I did call right away and got a call back after the issue was corrected. I guess it was a problem that had to be fixed and is not working again.