How to respond to aswers to question posted in Quickbooks experts community?

mcdopck · ‎July 11, 2022

I posted a question and received a reply, but it does not solve the problem, so I want to explain to that person the new problem I find when I do what he says https://quickbooks.intuit.com/learn-support/global/manage-customers-and-income/re-how-to-raise-price...

AlcaeusF · ‎July 11, 2022

Hello again, @mcdopck.

I'm glad to see you getting back to me for some clarification about your concern. I can show you how to respond to a post you've created here in the Community space.

When a QuickBooks Export or another user responds to your thread, you can click the Reply option visible below the message (see screenshot below). In case you don't see it, please make sure to sign in to your account first.

You'll know if you're logged in successfully in the upper-right corner of the page. It'll show the account profile or picture registered on the Community account.

I also recommend adding screenshots to your response. It'll provide us with more detailed information about the goal you want to achieve in QuickBooks Online.

Also, I've added a link you can visit for additional guidance in using QuickBooks Online: Help Articles for QuickBooks Online.

Let me know if you need more assistance with navigating the QuickBooks Community. I'm always ready to lend a hand.

mcdopck · ‎July 11, 2022

Thank you! quickbooks did not allow me sign in with chrome, don't know the reason, maybe because I am using a VPN?

Charies_M · ‎July 11, 2022

Welcome back, mcdopck.

Unable to sign in with chrome has nothing to do with using VPN. Maybe your browser just need some troubleshooting to get it back on track.

First, try logging in to your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues. Kindly use either of the following shortcut keys:

Google Chrome, press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Internet Explorer: press CTRL + Shift + P
Safari: press Command + Shift + N

If it works, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

To help you with the future task and tips when using QBO, you might want to visit our Help Articles.

The Community is always open if you have other questions. It's always our pleasure to help. Have a good one.