We had Quickbooks Desktop for three years before deciding to convert to the QBO. We followed the Quickbooks instructions to move from Desktop to QBO not realizing that this process was only for US accounts (nothing on your website says that). As per instructions, we created an international account on QBO since we are based in Jordan and paid for a one year subscription. After finishing the transfer process, we discovered that another account was created for the company where all our data was moved and account #1 that we initially created stayed empty. When you click on "Why Do I have Multiple Accounts" it doesnt give you any useful information, so we thought that this must a technical error and assumed that account#2 is paid for by our initial subscription. After a month of working on account #2, we were very surprised with a notice that we have reached our month trial and need to renew our subscription, thinking that we have already paid our international account.
After being online for whole two days with the customer service moving between the international customer service and the US customer service who take ages to give you attention, we found out that the transfer option between Desktop and QBO is only available for US accounts and that is the reason why a new account was created. So we ended up with an empty international account paid for a year, and a US account of our data not paid. And there is no way to move our data from the US account (that we have been working on for a month) to the International account except through a third party that proved to be buggy with bad customer service.
So now we were left with either the option of sticking with the US account for a much higher price than the international account, or convert the desktop account and migrate it manually to the international account loosing 6 weeks of accounting work on the US account.
Even when we tried to cancel our international subscription through customer service a week ago, and figure out our options to downgrade the payment of the US account, that was also unsuccessful. So many days wasted on trying to get support attention, and now we are still paying for two accounts. It so frustrating.
