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maticabaleiro201
Level 1

My tax page is not working, some one know why? it just apear ¨something is not working¨

 
1 Comment 1
Heide DC
QuickBooks Team

My tax page is not working, some one know why? it just apear ¨something is not working¨

I can help you resolve the error message that you're encountering, Maticabaleiro.

 

When cache affect the performance of your browsing performance. We can check if this is a browser-related issue. Let's access QuickBooks through a private browser that doesn't keep your browsing history, which can lead to page issues like encountering errors.

 

You can use the following shortcut keys below:

 

  • Google Chrome: Ctrl + Shift N
  • Microsoft Edge: Ctrl + Shift N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you're able to do so, you can go back to your regular browser and clear its cache  to remove any historical data affecting the unusual browser behavior. Otherwise, we can use other supported browsers for the best experience.

 

I'm also sharing this helpful article on modify dates on running your Tax reports: Tax Detail Report.

 

I'll be here to keep an eye to your response in the comment section if you have questions about error message concerns. Have a good one.