Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I've got some troubleshooting steps to help you access the Employee button in QuickBooks Online, liopard1998. I'll write it down so you can continue adding details to their profile.
One possible factor that can affect the program's performance is cache-related issues. It can affect the program's performance and hinder you from doing your tasks smoothly. Thus, let's check if the problem is within your browser and eliminate the cause of this issue. You can start by opening your account through an incognito or private window. These are the keyboard shortcuts you can use to access one:
Once logged in, see if you can access the Employee button and add your employees' info. If this works, you can clear your browser's cache. Here's an image for Google Chrome users:
You may also use other supported browsers and devices to access your QBO account.
However, if the issue persists, this might be caused by a pop-up windows blocker. It blocks the window when you click a button or link. You can check out this article to troubleshoot this: Why doesn't anything happen when I select a button or link?
Furthermore, you can use the reports available in QuickBooks to view your employee information and financial status.
You're always welcome to post or comment if you need further assistance with other QuickBooks-related concerns, liopard1998. I'll get back to you whenever you need. Have a great day!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here