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grishsavla
Level 1

Why is the cash back on the credit card reflecting in the mobile app under expenses? It should show negative expense.

 
4 Comments 4
svaishnavi
Moderator

Why is the cash back on the credit card reflecting in the mobile app under expenses? It should show negative expense.

Hello,

Welcome to QuickBooks Community.

 

Could you please check if the same thing is happening when you log in via the desktop website?

grishsavla
Level 1

Why is the cash back on the credit card reflecting in the mobile app under expenses? It should show negative expense.

This is not the case from Desktop. 

 

 

grishsavla1
Level 1

Why is the cash back on the credit card reflecting in the mobile app under expenses? It should show negative expense.

What is the solution? Is the mobile app having bugs or faulty???

it's over 3 months and no concrete solution.

 

Hoping to have a better response and service quality.

MichelleBh
QuickBooks Team

Why is the cash back on the credit card reflecting in the mobile app under expenses? It should show negative expense.

Thanks for the follow-up, @grishsavla1.

 

Let's get your mobile app up and running by resetting QuickBooks on your mobile phone. This is the same as clearing cache and cookies. 

 

For Android device: 

  1. From More Options, then select the Settings tab. 
  2. Choose the Refresh Data menu.
  3. Hit Yes

 

For iOs: 

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Click OK.

 

If the issue persists, let's uninstall and reinstall the app to update its version and download critical fixes to resolve connection and compatibility issues. For uninstalling the QBO app using the iOs device, you can touch and hold the app, then click the Delete app button. Nothing to worry about uninstalling the app because it won't delete the transactions and subscription you have. 

 

For Android: 

  1. Tap Settings on your phone.
  2. Select Apps and Notifications, then locate the QBSE app.
  3. Hit Uninstall

 

Once done, you can now reinstall the app. For the detailed steps, please browse through this article: How to download the QuickBooks Online mobile app.

 

If you get the same problem, I'd suggest contacting our Customer Care Team. They can access your account in secure surroundings and investigate the reason why the cashback will not show as a negative on your mobile app. To guarantee we address your concern on time, our representatives are available from Monday to Friday around 9:30 AM to 6:00 PM, IST. 

 

Here's how: 

 

  1. Go to the Help (?) icon located on the upper right, then click Contact Us at the bottom. 
  2. Type your concern in the description field, then hit Let's talk
  3. Select the Chat button.

       4. Complete the needed information, then hit Submit

      

 

I've attached an article that you might use in the future about how to manage expenses and access supplier reports in QBO. 

 

 

I'm here anytime you have questions. You can reach out to me by clicking the Reply button below. Have a great day ahead!