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deepak.d
Level 1

When I enter a bill, instead of creating an entry creates an entry in a audit payable account.

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a audit payable account. How do i correct this?
1 Comment 1
MichelleBh
Moderator

When I enter a bill, instead of creating an entry creates an entry in a audit payable account.

I'll be there to help you every step of the way to correct the bill, @deepak.d.

 

Let me help you resolve the bill entry in your QuickBooks Online. Thus, your supplier transactions and reports are accurate in the system. 

 

Make sure that the default Accounts Payable (AP) aren't renamed in your chart of accounts. This will ensure that the bill uses accurate information.

 

Here's how to check: 

  1. Go to the Accounting tab on the left side.
  2. Choose the Chart of accounts button.  
  3. Type payable in the search box to review the list. 
  4. If you see an Audit A/P instead of the default, click the small drop-down arrow and choose Edit
  5. Modify the name, then click Save and close
  6. Go to the Reports tab and type the Journal in the search box. Then review the bill. 

AP in qbo india1.PNG

AP in qbo india.PNG

 

If the issue persists after following the instructions above, I'd recommend contacting our Customer Care Team. They can investigate your account in a safe environment and provide other troubleshooting steps. 

 

Follow the steps below: 

  1. Go to the Help menu on the upper right side. 
  2. Click the Contact Us on the Search page. 
  3. Type your concern in the field, then choose Let's talk or Continue
  4. Select Chat and complete the required fields. 

qbo call us india.PNG

 

Ensure to review our support hours to know their availability. 

 

Once the supplier pays the bill, you can now record it into the system. For the complete instructions, check out this article: Enter bills and record bill payments in QuickBooks.

 

Feel free to visit these links on how to manage your QuickBooks register and AP in five steps. 

 

 

I'd very much like to work with you again to address other QuickBooks-related concerns. Be sure to take a break and stay in good health.