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Level 4

Why can't I see a list of expenses?

Someone please help me before I throw my computer out the window in frustration.  :(  I've been trying to see a list of all the expenses I've entered thus far in QBO.  I go to the left hand menu.  I select "expenses". From there, I select "expenses".  Instead of getting a list of expenses I keep on getting "All your expenses in one place" with information on how to track expenses automatically. Which I do not want to do.  Nor do I want to connect the bank. Why?  Because the client doesn't want to (probably because they don't trust Intuit, not that I can blame them at this particular moment in time).  


How can I make these reminders go away so I can actually use the product?



9 Comments 9
QuickBooks Team

Why can't I see a list of expenses?

HI there, @CFOSecrets.


You've got me here help you view the list of your expenses in QuickBooks Online.


If you're seeing an ad about tracking your expenses automatically upon viewing the list of your expenses, I recommend clicking the sign or the No thanks option. This way, you can get rid of the ad and see your expenses. 


The ads are designed to guide and suggest you how to optimize your QBO experience. However, if they're affecting your navigation experience, closing it will prevent them from showing up.


On the other hand, please know that the Expenses tab displays all the expenses (expense, bill, and check) on your account. If you want to see the expense transactions only, you may filter the transaction type by Expense


To do that:

  1. Click on the drop-down arrow beside Filter.
  2. Select on Expense under Type.
  3. Press on Apply.

I'm also sharing these links below that contain details about the different things that you can do in the Expenses page and on how to modify your vendors transactions in QBO:

I got your back if you have any other questions. I'll make sure you're all set. Take care!

Level 4

Why can't I see a list of expenses?

That isn't working.  First of all, there is no "no thanks" box.  Second, now have a full year of expenses and I'm still unable to get the list.  Rather, I got the "All your expenses in one place" screen twenty times, then I had the joy of the expense listing for about 30 minutes and now I'm back to the "all your expenses" page.  I've tried three browsers and incognito browsers. The program is simply not working.

Level 4

Why can't I see a list of expenses?

Screen shot of what I'm getting instead of a list of expenses is attached.


Why can't I see a list of expenses?

I hope you're having a good day so far, CFOSecrets.


Thanks for sharing the screenshot and letting me know the steps you've taken in trying to resolve this issue when viewing the list of your expenses in QuickBooks Online (QBO).


It's my goal to help you find a solution for this. Since you've tried all the recommended steps shared above, I suggest contacting our QuickBooks Care Support. They have the special tools to conduct a deeper investigation to identify the cause and find a permanent fix.


Here are the steps to contact support:


  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback.
  6. Type in your contact info.
  7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.


Be sure to get back to me if you have additional questions. It would be my pleasure to help. Have a good one!

Level 4

Why can't I see a list of expenses?

In case anyone else is (1) having the same problem and (2) is entering historical (> 1 year) data, I did some digging and think I've found the solution.  There's a known bug (found discussion about it from about a year or so ago and still not fixed).  The filter for the expense report is automatically set at 1 year and there's no means of changing the filter without accessing the report itself. It's a Catch 22;  if you don't have any newer expenses in there, you can't get in to change the filter so you will be trapped forever in "Let us import your data!!!!!" limbo.  Enter in one dummy expense for the current year and, voila!  you can get to the expense listing and change the filter and see your expenses. Note that the change won't hold and you'll need to change it every time you go in.


To avoid messing with your bank balance, I suggest setting up a dummy supplier account and entering an invoice of $1 with today's date.

Level 1

Why can't I see a list of expenses?

Thanks, that worked for me.  I tried clearing the cache, using different browsers and 3 different operation systems - iOS, Windows and Chromebook - nothing worked until I entered a newer than 365 day expense.  Now I can see my expenses and it seems to be there after I log out and back in.

Level 1

Why can't I see a list of expenses?

Thank you CFOSecrets. I was stumped on this and found your post. Couldn't get the chat window to populate from QBO either. Thanks again.

M Mag
Level 1

Why can't I see a list of expenses?

Thank you CFOSecrets! You just saved me a lot of headaches and time on this one! 

Level 2

Why can't I see a list of expenses?

ty that worked. this is a terrible default view for new users wanting to start by adding historical expenses first. anyways i added an expense for the current year and now the filter control is back and i can list w/e expenses i want again.