Thanks for the follow-up, @grishsavla1.
Let's get your mobile app up and running by resetting QuickBooks on your mobile phone. This is the same as clearing cache and cookies.
For Android device:
If the issue persists, let's uninstall and reinstall the app to update its version and download critical fixes to resolve connection and compatibility issues. For uninstalling the QBO app using the iOs device, you can touch and hold the app, then click the Delete app button. Nothing to worry about uninstalling the app because it won't delete the transactions and subscription you have.
Once done, you can now reinstall the app. For the detailed steps, please browse through this article: How to download the QuickBooks Online mobile app.
If you get the same problem, I'd suggest contacting our Customer Care Team. They can access your account in secure surroundings and investigate the reason why the cashback will not show as a negative on your mobile app. To guarantee we address your concern on time, our representatives are available from Monday to Friday around 9:30 AM to 6:00 PM, IST.
4. Complete the needed information, then hit Submit.
I've attached an article that you might use in the future about how to manage expenses and access supplier reports in QBO.
I'm here anytime you have questions. You can reach out to me by clicking the Reply button below. Have a great day ahead!