access is denied

Thanks for bringing this up in the Community, Alhusain. I recognize the importance of user access in your QuickBooks Online (QBO) account for your business. Let me help you out by guiding you to the right support team.

As you mentioned, you filed a complaint with our customer service two weeks ago but have not received a response. Know that the Community is a public forum. Therefore gaining access to any personal user information is not possible. It would be best to contact our customer service again to inquire about the status of your complaint and to discuss any progress toward a resolution.

Here's how you can reach them:

1. Sign in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how to contact our QB support team.

• Via a Callback, where a spot is saved and reaches back to you.
• Via Chat, start a chat with our support.

In addition, scan this material for information on different user positions and their credentials: User roles and access rights in QuickBooks Online.

Don't hesitate to return to us here in the Community if you have further questions about managing your users in your QBO account. The Community will always be here to help you out, Alhusain.

Unfortunately, the response from technical support does not change! Every day the same response! " they are still closely working on it" There are no solutions yet! Wondering how to pay for a service that doesn't work?
Very shocked by the way they ended the conversation in an inappropriate way with the customer!

@Alhusain 

Ask your employee in Turkiye to open a trial account of QBO Global for Turkey. Did he encounter the same problem?

yes he is facing the same issue 

Ask him to use VPN

More than three weeks and no solution from customer service! Can you imagine?!

More than three weeks and no solution from customer service! Can you imagine?!
to whom should i complain? who is the manager ? team leader ?

I understand the urgency of getting this resolved right away, @Alhusain. 

As much as I'd love to help you with your user access concern, we have a separate team that can better address this promptly. I'm aware that you've already gotten in touch with them, but it's the best we can do right now given that they have the tools to review your account and determine the root cause of the issue. 

You can follow the steps provided by Irene R. above to contact them and ask for a follow-up about your complaint. Otherwise, utilize this article: How and when can I contact QuickBooks Online support?

Moreover, I'm adding these articles that can help you in the future to manage your login credentials: 

• Change your email, user ID, or password for QuickBooks Online
• Reset your password or recover your user ID

We appreciate your patience regarding this matter. Please keep me posted on how it goes in the comments below or if you have other QuickBooks-related concerns.

I alredy contacted customer support and have two cases number!
My work is completely stopped because of useless technical team!
can you imagine that you can't do your accounting management of your company for three weeks !?
what a shame!

Have you tried VPN? Otherwise, consider purchasing a 3rd party service to convert your data to another accounting app.

yes I started to think of another accounting software! since QuickBooks team doesn't care about their clients !