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When I add a user, he can't finalise logging in, receiving phone number error. Our phone number format is [removed]. Its 4 days now and can't add another user
Hi there, Joseph.
Let's do the basic browser troubleshooting steps and see if this is just triggered by a full cache. A cache stores your browsing history, but it could cause unusual behavior in QuickBooks when it's full.
When your invited user clicks the invitation link from the email, they can copy the URL to a private browser.
Private browsing stops the cache from saving their browsing history, and it's a good initial step to check browser issues. If they can successfully accept the invitation, they can go back to their regular browser and clear its cache. If it's still the same thing, they can use other browsers to isolate the case.
Supported browsers:
If they still can't accept the invitation after trying all steps, please contact our Support to check this further.
Let us know when you still need help adding users to your QBO company.
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