Hello there, @kwame-kwakye.
Having you match your bank transactions successfully without any issues is my priority. I'm here to help you get past this error so you can work with QBO smoothly.
Unexpected errors while working with your bank transactions in the system can be caused by corrupted files on your browser. To isolate this matter, let's access your QuickBooks Online account using a private window. This mode prevents the system from using stored internet history, passwords, or cookies.
Here are the shortcut keys for each browser:
- Press Ctrl + Shift + N for Google Chrome
- Hit Ctrl + Shift + P for Internet Explorer or Mozilla Firefox
- Hold Command + Shift + N for Safari
If you didn’t see the error message, clear the cache on the browser you previously used. This enhances the overall performance of the browser and the application. Using other supported browsers is a good alternative too.
I also suggest running the Health Checkup Tool. This checks your browser's performance and it's compatibility with QBO.
To guide you in matching your bank transactions you can always bookmark this reference: Learn how to review downloaded bank and credit card transactions and put them in the correct account...
Please keep me posted on how it goes by leaving a reply below. I'm always here to help if you need anything else. Have a nice day!
