Welcome and thanks for dropping by the Community, @cheesecakeseduct.
As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account. That said, I highly recommend contacting our Phone Support team.
They have tools that can check your account in a secure environment and investigate why you're billed incorrectly. They can also process any refund if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other questions. I'm always here to help. Enjoy the rest of the day!
