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my_bookkeeper
Level 2
posted
‎November 06, 2020 10:14 PM
last updated ‎November 06, 2020 10:14 PM

Cancel Quickbooks Accountant Subscription

I want to cancel Quickbooks Accountant Subscription. I have gone through all help articles and also contacted the support.

Everyone asks me to go to Subscription and Billing section and cancel the subscription. But the thing is that i do not see any 'Cancel Subscription' option at all.

I have sent several emails to support team with screenshots, but they just fail to understand the problem.

The over all experience has been horrible with Quickbooks support.

Can anyone tell me how to cancel my subscription?!

Reply
4 Comments 4
FritzF
Moderator
Moderator
‎November 07, 2020 12:27 AM

Cancel Quickbooks Accountant Subscription

Thanks for posting in the Community, @my_bookkeeper.

 

Since QuickBooks Online Accountant (QBOA) is a free program (no subscription), the option to cancel it is currently unavailable.

 

To check if you're getting any charges in your account, I highly suggest contacting our Support team again. They have tools that can pull up your account in a secure environment.

 

Here's how to reach them:

 

  1. In QBOA, click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Please know that I'm only a post away if you have any other issues or concerns. I'll be more than willing to assist. Have a good one!

Reply
my_bookkeeper
Level 2
‎November 07, 2020 10:37 AM

Cancel Quickbooks Accountant Subscription

Thank you for your response.

I can confirm that i have been assigned 15 licenses under the QuickBooks Accountant. I want them to be canceled as we are not using them.

Like you suggested i have contacted the support team, and their response has been too disappointing. 

They even don't respond to days and QBO have been charging my credit  card. And when they respond they just ask me to cancel in the Subscription section. 

I have sent screenshots to them to show there are no such options for me and requesting them to cancel. 

But they just don't seem to bother.

It has been a horrible customer service. This is one of the reasons why we shifted our clients form QBO.

 

Looks like my only option left is to send a legal notice

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kim-brecklandaccountancy
Level 2
‎May 19, 2021 06:26 AM

Cancel Quickbooks Accountant Subscription

Did you manage to cancel them? If so, would you mind passing on how you went about it please.

Reply
Mich_S
QuickBooks Team
QuickBooks Team
‎May 19, 2021 08:18 AM

Cancel Quickbooks Accountant Subscription

Hi there, @kim-brecklandaccountancy.

 

Thank you for reaching out to us. I'll help you cancel your subscription with QuickBooks.

 

Currently, there's no option to cancel QuickBooks Online Accountant since it is a free program.

 

I highly suggest contacting our Customer Support team to check if there are charges on your account. Here's how you can contact support:

 

  1. In QBOA, click the Help icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

Please let me know if I can be of any help. Stay safe and have a great day!

Reply