Changing Primary Admin

Have you checked the following reference?

https://quickbooks.intuit.com/learn-support/global/intuit-account/request-to-be-the-master-admin-or-...

If you need a faster solution, we can share a workaround as long as your account is active and a Company Admin is able to access your account.

Hello there, emragland.

I know a way how to transfer the admin role to another user.

You must log in as the primary admin of your client's account. If you're logged in but still don't have the Role column, you can request to be the primary admin.

In doing so, you'll have to gather some documents to verify that you have rightful access privileges to the account. The documents depend on the business types and ownership. 

You can check this link for the detailed information: Request to be the primary admin or contact.

From there, you're good to transfer the role to another user. I've added these references as your guide: 

• Change the primary admin
• User roles and access rights

For more guides in managing your client's account, you can always visit our Help Articles page.

You can post again whenever you need some resources to help you with your concern