Does anyone experience in updating the address and the "ARE" is showing?

I want to ensure you get the help you need in updating an address, Clarissa.
 
To be sure we're on the same page, I'd like to verify which part in QuickBooks Online you're trying to update an address that shows "ARE". Is it the address of your company, customer, vendor, or employee? Any extra information is much appreciated.

It would be also helpful if you could provide screenshots to give us a better understanding of the situation.
 
We're looking forward to hearing from you, Clarissa. Have a great day!

Please assist

In our Company address. I did not put this "ARE" but it automatically appeared at the end of our company address. Please assist. I cannot provide screenshot for confidentiality.

It's good to see you back, Clarissa. Thank you for providing additional information.

We haven't received reports of other users experiencing the same challenges as you when updating a company address in QuickBooks Online (QBO).

To further investigate why "ARE" appears at the end of your company address, let's perform some troubleshooting steps. I recommend logging into your QBO account via incognito mode or a private window to confirm if the cache is causing the issue.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, modify your company address. If you encounter no issues, clear the cache in your default browser. If problems persist, switch to a different browser such as Firefox, Google Chrome, or Safari, as the current browser may be experiencing temporary issues with QuickBooks.

However, if none of these solutions work, I suggest contacting our Customer Care Team to report the issue to our engineers. To reach them, click the ? Help button at the top-right corner of your QBO account and select Contact Us to talk with a live agent.

If you need further assistance or have any other questions when updating your company information, let us know. We're always here to help, Clarissa!

Please note that as per the live agent she said they are checking internally with the software engineers. It's disappointing to know that no other troubleshooting was made and I was informed that there are other users who experience the same since July 8, 2024 but still haven't resolved the issue. This is affecting our task and might result to big impact as we will issue invoice to our clients with incorrect address company. 

I appreciate your update, Clarissa. I understand that the issue regarding the incorrect company address on the previewed invoices is affecting your productivity. With this, I'll redirect you to the appropriate support to provide an update on its progress.

Yes, the information you got from one of our live support is correct. We have an ongoing investigation about the incorrect company address on the previewed invoices in QuickBooks Online (QBO). Rest assured that this case is being worked on with utmost urgency.

Furthermore, since you've already contacted our Customer Care team, your account has been included in the list of impacted users. You can expect to receive regular updates on the status and resolution of the issue. Nonetheless, if you wish to personally follow up on the progress of the investigation, please feel free to reach out to them again.

Additionally, you can personalise your forms with the new version of invoicing and estimates in QBO. If you need a guide on how to do this, you can check out this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

If you have other concerns about updating business information and managing invoices, don’t hesitate to revisit the Community. We’re here to assist you further.

Hi,

Please note that issue is not yet resolved, and do you have timeline for this?

Thank you for coming back to the Community, Clarissa.

At this time, I'm unable to provide a specific timeframe for when the issue will be resolved. Rest assured, our engineers are working on it with the highest priority. For now, let's download your invoice and edit the PDF file to remove the word "ARE".

In case you wish to include a logo or add custom fields to your sales forms, open each link below for detailed instructions:

• Add, customise, or remove logos on sales forms
• Add custom fields to sales forms and purchase orders
  
  

Additionally, these resources cover topics about managing payments, and updating company information:

• Invoices and payments
• Change your company name, contact info, or Business ID No in QuickBooks Online
  
  

If you need further assistance navigating QuickBooks Online (QBO) or have questions about changing your business information, visit the Community again. We're always ready to assist you further.

Please note that I share the invoices directly from quickbook. Hence, manually updating PDF will not be a solution for my end. And even the address in my email will also show this ARE. i have attached below screenshot

Hi,

Issue still not resolved. Please assist and provide update

I recognize the urgency of getting this fixed right away, Clarissa.
 
Based on our records, the investigation is still ongoing and we don't have a specific time frame for when this will be fixed. Rest assured that this issue is being taken care of with utmost urgency. Meanwhile, please check your email occasionally because you'll be notified once there's an update.

Moreover, you may visit this article in case you want to personalise your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.

We appreciate your patience regarding this matter. If you have other QuickBooks-related concerns, never hesitate to leave a reply below. The Community team is always around to assist.

Dear All,

still not resolved

still not resolved

Let me help you fix this issue, Clarissa.

Sometimes when this behavior happens, it is because of browser-related issues. You can log into your QuickBooks Online (QBO) account using the shortcut keys below to see if this will fix the problem:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

With this mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. Once done, you can double-check if the ARE error is still showing when updating the company address. If it's not, go to your main browser and clear the cache. Cached files and data can sometimes cause a webpage to reload. Also, some browsers have a setting that can cause a page to reload automatically.

But, if the issue persists, you can switch to a different browser. However, if the same issue is still happening, I suggest contacting our support team so they can take a look at this and investigate further. They have the tools to pull up your account in a secure environment. To do so, follow the steps outlined below:

1. Click (?) Help.
2. Select either tab to get started:
   • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
   • Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose a way to connect with us:
     • Start a chat with a QuickBooks support expert online.

Moreover, you can learn how to set up your company file from the Advanced account settings. I've got this article for more information: Set Up Advanced Account Setting in QuickBooks Online.

Please let me know if you have any questions when updating the addresses. We'll always be right here to help.

Please investigate 

case ID 15120607596

any update?

[removed attachment for security purpose]

I appreciate your ongoing communication, Clarissa. 

As this is a public forum, we're unable to provide specific updates about your case here. To get the latest information on the issue regarding the company address displayed when sending invoices, I recommend reaching out to our Phone Support team. Here's how:

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.
    

Moreover, you may visit this article in case you want to personalise your sales forms before sending them in QuickBooks: Customise invoices, estimates, and sales receipts.

If you have more questions or concerns regarding your invoices, never hesitate to reply below, Clarissa. I'd be more than happy to lend a hand.

So this means, that the issue is not yet resolved.