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info-smartnautil
Level 1

Does anyone know how we can contact a human at Quick books support? We try 1 week now with no success,Do they have support or is just for presentation purposes only?

We purchased a subscription but we cannot use the app and also we try one week to contact your support with no success. We also sent 100+ messages. This is very frustrating
2 Comments 2
4Gal
Level 11

Does anyone know how we can contact a human at Quick books support? We try 1 week now with no success,Do they have support or is just for presentation purposes only?

Any specific concern? You can ask questions here in the community.

CharleneMaeF
QuickBooks Team

Does anyone know how we can contact a human at Quick books support? We try 1 week now with no success,Do they have support or is just for presentation purposes only?

I know this hasn't been an easy process for you, info, especially in times when you need live support to assist you.

 

Let me make it up to you by ensuring you can get a callback from our phone support team.

 

I appreciate the attempts you've made to contact our support team. There are several causes why you didn't receive a response, such as a high volume of messages or messaging us outside of our supported hours.

 

Our live chat is accessible 24 hours GMT, Monday through Friday, to ensure prompt assistance. Here are the steps to contact our support team once more.

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the Send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. Choose the Chat with us option.
    help.JPG

 

Aside from that, you can also add more details of your concern in the QuickBooks Community space. I'd be glad to assist you. Sharing a screenshot of the page would be a great help, too.

 

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.