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ayeshaamj8800-gm
Level 1

FSACING ERRORS WHILE CREATING, SAVING

 
1 Comment 1
RCV
QuickBooks Team
QuickBooks Team

FSACING ERRORS WHILE CREATING, SAVING

Let's perform some troubleshooting steps for you to create and save transactions in QuickBooks Online (QBO), Ayesha.

 

May we know the specific error message and the transactions you are trying to create? Any screenshot you can provide is appreciated to help us better isolate the issue. In the meantime, we could perform some troubleshooting solutions to see if the issue is within your browser.

 

In most cases, cache-induced browsers can cause odd behavior while using QBO. We can open a private or an incognito window in the browser. This opens the program with a clean slate and loads fresh data. Here's how:

 

  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

To help you run your financial reports and give you a snapshot of your business, you can check out this article: Run reports in QuickBooks Online.

 

I'm a post away if you need help managing your vendor bank details or any QuickBooks-related concerns. Please leave a comment below and I'll get back to you.