Welcome to the Community, @lenetcfs.
In QuickBooks Online (QBO), you should be able to see those options in the Accounts and Settings. To isolate this, try logging into your QBO account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once signed in, go back to the Accounts and Settings to double-check.
If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
Reach out to me in the comment section below if you have any other issues or concerns. I'm always here to help. Have a great day!
