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thegirls
Level 1
posted
‎October 15, 2020 07:03 PM
last updated ‎October 15, 2020 7:03 PM

Hi Everyone, I have upgraded to a 64 bit monitor (on W10). Now I get an error message when I try to open a second tab in the desktop app. I have raise ticket 2 weeks ag

and have not had a response from QBO support. I have a year subscription and am considering cancelling if I can't resolve this. The error message is: Quickbook Error: Oops. Quickbooks has encountered an error and needs to close. Any unsaved work will be lost. there is no error number provided. Any advice is much appreciated
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1 Comment 1
AlexV
QuickBooks Team
QuickBooks Team
‎October 15, 2020 08:06 PM

Hi Everyone, I have upgraded to a 64 bit monitor (on W10). Now I get an error message when I try to open a second tab in the desktop app. I have raise ticket 2 weeks ag

Hi there, thegirls.

 

Let me assist you regarding the error you encountered with the QuickBooks Online App for Desktop.

 

There are a few steps we need to perform that can help us in fixing this issue. First, you'll have log out to and log back in. Under the QuickBooks menu, click Sign Out.

 

If the same thing happens, we'll reset it instead. Click the Help menu, and then choose Reset App Data. Our last resort will be uninstalling and reinstalling it.

 

Also, we can always use a browser in accessing QuickBooks Online. I suggest Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari, then simply go to qbo.intuit.com.

 

For more details about the app, please check this link: QuickBooks App for Windows and Mac: General support.

 

I'll be here if you need more help. Stay safe!

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