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finance-printexp
Level 1
posted
3 weeks ago
last updated ‎June 26, 2024 9:26 AM

Hi, good day. Our 1 month trial just ended today. We are trying to resubscribe and avail the 90% discount but the amount to be paid is not discounted. Please help. TIA

 
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2 Comments 2
4Gal
Level 11
3 weeks ago

Hi, good day. Our 1 month trial just ended today. We are trying to resubscribe and avail the 90% discount but the amount to be paid is not discounted. Please help. TIA

The discounted rate is only for a new blank QBO account. You will pay the regular rate when using the trial account.

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JamesAndrewM
QuickBooks Team
QuickBooks Team
3 weeks ago

Hi, good day. Our 1 month trial just ended today. We are trying to resubscribe and avail the 90% discount but the amount to be paid is not discounted. Please help. TIA

Thank you for reaching out. Regarding your inquiry, 4Gal is correct that the discounted rate applies exclusively to new blank QuickBooks Online (QBO) accounts. If you are using a trial account, you will be billed at the regular rate.

 

For further clarification and to explore options that may be available to you, I recommend reaching out to our sales team support. They are best equipped to provide more detailed information and assist with any specific questions you have regarding account pricing and promotions.

 

I'm also adding this article on managing your billing, payment, and subscription information directly from QuickBooks Online: Update billing, payment, and subscription info in QuickBooks Online.

 

Please let me know if you require assistance with your QuickBooks account, and I will provide you with some information. I'll see you around. Best regards!

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