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info664
Level 1
posted
‎June 15, 2020 05:30 AM
last updated ‎October 05, 2020 7:43 PM

Hi, I can see we are charged double this month for the subscription; can you please check?

 
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4 Comments 4
Fiat Lux - ASIA
Level 15
‎June 15, 2020 05:57 AM

Hi, I can see we are charged double this month for the subscription; can you please check?

Where is your company located and how much is your bill?

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IamjuViel
QuickBooks Team
QuickBooks Team
‎June 15, 2020 06:14 AM

Hi, I can see we are charged double this month for the subscription; can you please check?

Hello, @info664.

 

The last thing I want is for you to pay your monthly subscription twice. That being said, let me guide you to our customer care team so we can verify the charges you've received.

 

Since the Community space is a public forum, I'd recommend contacting our Customer Care Team. They have the tools to look up your account securely. Also, a specialist can share some information about your bill.

 

Here's how to contact us:

  1. Click the Help icon.
  2. Select Contact US on the pop-up.
  3. Enter your question in the How can we help? field and choose Let's talk.
  4. Choose a way to connect with us:
    • Chat
    • Email as
  5. Enter your contact information.

Our representatives are available from 6:00 AM to 6:00 PM, Monday - Friday.  

 

I'll be waiting for your reply, as I want to ensure everything is taken care of.  

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info664
Level 1
‎June 15, 2020 11:46 PM

Hi, I can see we are charged double this month for the subscription; can you please check?

Hello,

 

Usually our monthly subscription for QuickBooks is $15.50; this time we were charged $31; Could you please revert on this please rather taking me through going un necessary steps. There is no chat option on your portal; no contact! 

Kindly check my billing history and revert please.. 

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Fiat Lux - ASIA
Level 15
‎June 15, 2020 11:58 PM

Hi, I can see we are charged double this month for the subscription; can you please check?

@info664 

Your discounted period is expired and you have to pay the regular rate now. If you wish to keep the lower price, you will need another effort. Utilize the 3rd party tool to migrate your data between QBO accounts.

https://transactionpro.grsm.io/qbo

 

Once you are ready to proceed, open a NEW QBO account with a current discounted plan.

https://quickbooks.grsm.io/EU

https://quickbooks.grsm.io/Asia-Pacific

https://quickbooks.grsm.io/Africa

 

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