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blackacefarm-gma
Level 1
posted
3 weeks ago
last updated ‎April 10, 2024 2:28 AM

Hi I paid for my subscription yesterday and it’s active on my QuickBooks however I can not use it still, what would be the issue?

I paid last night, it’s been 16 hours it’s cleared on my bank account and it’s written active on my QuickBooks account when I try to use it it says either my subscription is over or my trail is over.
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1 Comment 1
AileneA
QuickBooks Team
QuickBooks Team
3 weeks ago

Hi I paid for my subscription yesterday and it’s active on my QuickBooks however I can not use it still, what would be the issue?

Hello, blackace. 

 

Thank you for bringing this issue to our attention. I understand that although you have paid for your subscription and it is active on your QuickBooks account, you are still unable to use it. I apologize for any inconvenience this may have caused.

 

In such situations, ensuring that all necessary steps are taken to activate your subscription fully is important. Here are a few troubleshooting steps you can try:

 

  1. Use an Incognito/Private browser: Accessing QuickBooks Online in an Incognito/Private browser. Sometimes, issues can be specific to a particular browser, so switching to an alternative one can help determine if the problem lies with the browser itself. (Google Chrome: Ctrl + Shift + N, Safari 11 or newer: ⌘ + Shift + N, Mozilla Firefox: Ctrl + Shift + P, Microsoft Edge: Ctrl + Shift + P)
  2. Clear your browser cache and cookies: Sometimes, stored data can interfere with the functioning of QuickBooks Online. Clearing your browser cache and cookies can help resolve this issue.
  3. Log out and log back in: Try logging out of your QuickBooks Online account and then logging back in. This can refresh the system and ensure that your subscription is fully active.

 

If you have followed these steps and are still experiencing issues with using your subscription, I recommend reaching out to our customer support team directly. They have the tools and expertise to investigate the issue further and promptly provide you with a resolution.

 

You can contact our customer support team by navigating the Help menu within your QuickBooks Online account and selecting the Contact Us option. Our support representatives will be more than happy to assist you and ensure that you can start using your subscription without any further delay. 

 

Moreover, if you want to familiarise yourself with the features of Quickbooks Online, you can refer to this article: Get started with QuickBooks Online.

 

Once again, I apologize for the inconvenience you have faced. Your satisfaction is our top priority, and we will work diligently to resolve this issue for you.

 

Thank you for your understanding and patience. Should you have any additional questions or concerns, please do not hesitate to contact us here in the Community. Have a great day!

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