Glad to have you here in the Community, Noman. Let me provide details about employee's logins in QuickBooks.
Since your employees are experiencing issues logging in to their accounts, you can advise them to use a private browser when performing the task. This type of browser doesn't save the history of the pages you visit, making them ideal for resolving issues like this. Below are shortcut keys your employee can use to access one.
• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari
If your employees can access their accounts easily, please have them clear the regular browser's cache. This way, the system will revert to its default state and start fresh. Otherwise, they can use another supported web engine.
If they are still experiencing the same issue, we recommend contacting our support team for QuickBooks Online(QBO). They'll be able to take a closer look at your account and determine the cause of the problem when logging in.
Here's how to reach out to them:
- Sign in to your QBO company.
- Going to Help.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- You can choose Start a chat or Get a callback.
I'm attaching this article that can assist you in finding helpful articles, video tutorials, and other learning materials for managing your account: Explore and learn QuickBooks.
We're always here to help manage your employee's QBO account. For further assistance, let us know in the comments.
