If there are bugs, I've come to squish them, @Abdi.
Let's perform some troubleshooting steps to isolate the issue. To start, let's open your QBO account in a private browser. Private mode prevents storing cache and cookies that might cause problems when running websites. Here are the shortcut keys you can use:
Once signed in, see if you can still see the error. If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks.
However, if the issue persists, I recommended reaching out to our technical support team to further investigate the root cause of the issue. They can pull up your account in a private place and verify your account status. Here's how:
Here's a helpful page where you can browse articles that can guide you with your QBO tasks. To get started head to our QBO Help articles at this link.
I'm just one post away if you need a hand with accessing your QBO account. Have a good one.
Tengo ese mismo problema, he probado en modo privado, borrando la caché y utilizando otro navegador y sigo obteniendo el mismo mensaje de error.
También he abierto un chat con soporte y no han solucionado el problema. Han abierto un caso CaseID: [removed], pero hasta la fecha no me han facilitado una solución.
Necesito una solución urgente, porque ya llevo muchos días sin poder utilizar la aplicación. Si está en su mano, le rogaría su ayuda.
Gracias y un saludo
I appreciate the time for letting us know the results of the steps you've done.
I understand that you wanted to reactivate your account but still not working. I recommend you contacting our support so that they can assist you.
Before that, let me share some insight if what are the reasons why you cannot reconnect your account.
Here's how to contact our Support team:
Getting you updated with the latest news and update is also our goal, so feel free to visit our Intuit blog from time to time.
Feel free to reply to this post if you have additional questions in managing your account. I'm always here to help.