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Abdi
Level 1

How can I fix the subscription payment problem? Unable to process your reqsupport and reference this message. (Error code: SERVER_COMMUNICATION_ERROR, type: SYSTEM_ERROR)

 
3 Comments 3
DivinaMercy_N
QuickBooks Team

How can I fix the subscription payment problem? Unable to process your reqsupport and reference this message. (Error code: SERVER_COMMUNICATION_ERROR, type: SYSTEM_ERROR)

If there are bugs, I've come to squish them, @Abdi.

 

Let's perform some troubleshooting steps to isolate the issue. To start, let's open your QBO account in a private browser. Private mode prevents storing cache and cookies that might cause problems when running websites. Here are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, see if you can still see the error. If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 

 

However, if the issue persists, I recommended reaching out to our technical support team to further investigate the root cause of the issue. They can pull up your account in a private place and verify your account status. Here's how:

  1. Go to the Help menu and select Contact Us.
  2. From the What can we help you with? field, enter Receiving an error code: SERVER_COMMUNICATION_ERROR, type: SYSTEM_ERROR
  3. Then, click Continue.
  4. Choose either Chat with us or Have us call you.

 

Here's a helpful page where you can browse articles that can guide you with your QBO tasks. To get started head to our QBO Help articles at this link. 

 

I'm just one post away if you need a hand with accessing your QBO account. Have a good one.

Suebir
Level 1

How can I fix the subscription payment problem? Unable to process your reqsupport and reference this message. (Error code: SERVER_COMMUNICATION_ERROR, type: SYSTEM_ERROR)

Buenos días,

 

Tengo ese mismo problema, he probado en modo privado, borrando la caché y utilizando otro navegador y sigo obteniendo el mismo mensaje de error.

 

También he abierto un chat con soporte y no han solucionado el problema. Han abierto un caso CaseID: [removed], pero hasta la fecha no me han facilitado una solución.

Necesito una solución urgente, porque ya llevo muchos días sin poder utilizar la aplicación. Si está en su mano, le rogaría su ayuda.

 

Gracias y un saludo

 

DebSheenD
QuickBooks Team

How can I fix the subscription payment problem? Unable to process your reqsupport and reference this message. (Error code: SERVER_COMMUNICATION_ERROR, type: SYSTEM_ERROR)

Hello, Suebir.

I appreciate the time for letting us know the results of the steps you've done.

I understand that you wanted to reactivate your account but still not working. I recommend you contacting our support so that they can assist you.

Before that, let me share some insight if what are the reasons why you cannot reconnect your account.

  • The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement.
  • The card is over the limit or expired.
  • You have no user access rights.
  • The browser’s cache is full.
  • The account number is invalid.


Here's how to contact our Support team:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.


Getting you updated with the latest news and update is also our goal, so feel free to visit our Intuit blog from time to time.

Feel free to reply to this post if you have additional questions in managing your account. I'm always here to help.