How to resolve login to community page problem?

Clio1616 · ‎October 25, 2024

I have made a post from my quickbooks online plus to community page. And get an answer. When I tried to reply I couldn't because I've been informed that I must be logged in in order to make a post, and when I tried to login an error message: "Authentication Ticket Mismatched, failed authentication." appeared. How to resolve this.
PS: If I don't answer to your reply, it means that your answer didn't help me.

Erika_K

Let’s work side-by-side to ensure you'll successfully log in to the forum, Clio. This will enable you to reply to your initial post and engage with the community effectively. Navigating login issues can be challenging, but together, we'll troubleshoot this and get you back on track.

QuickBooks Community forum utilizes your browser's cache to enhance performance, but these cached files can occasionally become corrupted, leading to functionality problems. Since you're unable to login to the Community forum, we'll need to perform a few troubleshooting procedures to determine if this is a browser-related issue. In this case, you'll need to log in to the forum via incognito or private window. This mode provides a clean slate by disabling browser extensions and clearing temporary data, which could be interfering with the login process.

Refer to the following keyboard shortcuts based on your browser type:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + N
Safari: Command + Shift + N

Then, you need to login to your Community profile so you'll be able to respond to your previous post. I'll guide through the process:

Go to QuickBooks Community .
Select Sign In, and enter your account information.
Click the People icon dropdown menu.
Select My profile.
Choose the Replies or Posts tab.
Click one of your posts.

Alternatively, if the same issue persists after using the incognito or private mode, the next step is to clear your browser's cache. This action effectively resets the system, giving you a fresh start. By clearing the cache, you're removing stored data that might be causing conflicts or errors. This process can also be performed on supported and updated web browsers recommended for optimal performance with QuickBooks.

Keeping your browser updated and using supported versions is crucial for optimal performance, especially when working with platforms like QuickBooks, Clio. If you have additional questions, don't hesitate to let us know. I'm committed to ensuring you have seamless access to the Community forum and all its valuable resources. Thank you for your patience as we work together to resolve any technical hurdles you may encounter.

View solution in original post

Erika_K

Let’s work side-by-side to ensure you'll successfully log in to the forum, Clio. This will enable you to reply to your initial post and engage with the community effectively. Navigating login issues can be challenging, but together, we'll troubleshoot this and get you back on track.

QuickBooks Community forum utilizes your browser's cache to enhance performance, but these cached files can occasionally become corrupted, leading to functionality problems. Since you're unable to login to the Community forum, we'll need to perform a few troubleshooting procedures to determine if this is a browser-related issue. In this case, you'll need to log in to the forum via incognito or private window. This mode provides a clean slate by disabling browser extensions and clearing temporary data, which could be interfering with the login process.

Refer to the following keyboard shortcuts based on your browser type:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + N
Safari: Command + Shift + N

Then, you need to login to your Community profile so you'll be able to respond to your previous post. I'll guide through the process:

Go to QuickBooks Community .
Select Sign In, and enter your account information.
Click the People icon dropdown menu.
Select My profile.
Choose the Replies or Posts tab.
Click one of your posts.

Alternatively, if the same issue persists after using the incognito or private mode, the next step is to clear your browser's cache. This action effectively resets the system, giving you a fresh start. By clearing the cache, you're removing stored data that might be causing conflicts or errors. This process can also be performed on supported and updated web browsers recommended for optimal performance with QuickBooks.

Keeping your browser updated and using supported versions is crucial for optimal performance, especially when working with platforms like QuickBooks, Clio. If you have additional questions, don't hesitate to let us know. I'm committed to ensuring you have seamless access to the Community forum and all its valuable resources. Thank you for your patience as we work together to resolve any technical hurdles you may encounter.

Clio1616

Fantastic, Erika!

The incognito window worked.
Thank you very much.

AnneMariee

Thanks for the response, Clio1616.

I’m glad to hear that our colleague was able to assist you with your login issue for the QuickBooks Community forum. Your satisfaction is our highest priority, and it's truly delightful to hear that our support has made a positive impact.

If you have any more questions or need help with QuickBooks or anything else, please feel free to reach out. We’re always here for you! Thank you once again for your kind feedback, and I wish you continued success in managing your finances.