I am not able to enable multicurreny, Error: Home currency data inconsistent. Please try again and if the issue persists, contact our Support Team for further assistance.

I understand how important it is to enable your multi-currency seamlessly, impleko.

Upon checking here, I found out that there's an ongoing investigation wherein customers were unable to turn on the multi-currency and encountered the same error message as yours. Our engineers have been notified about the issue and are working to resolve it to get your business up and running again. 

I recommend contacting our QuickBooks support team to get an email update about the investigation and be included in the list of affected users. 

To reach our support team, you can follow these steps:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can visit the multi-currency FAQ to get more in-depth information on the feature. 

Additionally, here are some informative articles that can help you manage your transactions in QuickBooks Online:

• Categorise online bank transactions. 
• Match online bank transactions. 
• Reconcile an account. 

I appreciate your patience and understanding while we work on resolving this issue. You can utilize the reply button below anytime you need more information about multi-currency or with any QuickBooks-related concerns. 

Hi, same issue I am facing. Has this issue been resolved?

Hello there.

Our engineers are still working to provide a long-term fix within the product but for now, they have suggested using the below workaround as a short-term alternative.

1. Switch the home currency from your current home currency in QuickBooks Online to USD.
2. Then, alter the home currency from USD back to your preferred home currency.
3. At this point, you will have the flexibility to modify the home currency to any other currency as per your needs.
4. Lastly, activate the Multicurrency feature.

This should resolve the issue that you are experiencing with not being able to turn on multi-currency. If you are still experiencing issues, please be sure to reply to the email thread registered against your case. This will allow our experts to respond and raise the escalation to our backend team.

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

Here’s how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of the issue in our Ask a Question (or tell us what's wrong) field, then hit Continue.
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

You also have the option to contact us outside QuickBooks. Click this link: Contact Us.

For future reference, you can read this article that contains common questions about Multi-currency: Multi-currency FAQ.

Let me know if you have questions about using Multi-currency in QuickBooks Online. I'm always here to help. Have a great day.

Hi,

I have been trying for short term fix solution through your customer support team, but it still does not work.

"Switch the home currency from your current home currency in QuickBooks Online to USD" -> Our home currency in QuickBooks Online is already in USD, and it's not able to enable the multicurrency feature.

We appreciate you for all the efforts you've made to resolve the problem about home currency in QuickBooks Online (QBO). We apologize for any inconvenience caused.

As you've mentioned, you already called the customer support team regarding the multi-currency issue but still doesn't work. Upon further review, we have received similar reports and are aware of an ongoing investigation (INV-100966) related to the error you are experiencing with enabling multi-currency. At this time, we don't have a specific time for a resolution. However, you will receive email notifications regarding updates on the investigation. Our dedicated Product Engineers are actively working to address this matter and find a resolution as soon as possible. We appreciate your patience and understanding during this process. 

Furthermore, you can check out this article to learn how to keep track of the changes in exchange rates on your foreign balances: Enter home currency adjustments for your foreign balances.

Always know that you can comment again on the thread if you have further questions about home currency or any QuickBooks-related queries. We are committed to providing you with a reliable and efficient QBO experience. Stay safe.

Hi,

Thanks for reply, and hopefully a solution soon.

We have started our QBO implementation and needs to get the accounts up and running ASAP.

Hi,

any update on this issue as we have raised the issue for past 3 weeks?

Hello there, accounts.

I can see the urgency of enabling the multicurrency feature in your QuickBooks Online (QBO) account.

As per the status of the investigation about the error you're getting, it is still in progress. I know it's been a while, but rest assured our engineers are prioritizing in resolving this issue to get you back on track as soon as possible.

We appreciate your patience and understanding while we look into this further. If you have any further concerns about multicurrency, feel free to reach out.

Hi,

I have been waiting for more than 3 weeks. Can we know how much longer we need to wait?

this is super super frustrating as we need to setup the accounts!

We can see where you're coming from, accounts. Doing overseas transactions and dealing with exchange rates and foreign currencies can be complicated, so setting up the multicurrency feature is a good help. I'll provide the status of its investigation to keep you updated.

Based on our records, the investigation of the multicurrency activation error in QuickBooks Online (QBO) is still open and in progress. Furthermore, we can't provide a specific timeframe for when this can be fixed. However, rest assured that this issue is currently being worked on with utmost urgency.

Once everything is all set, turn on multicurrency in QBO. Then, if you wish to create home currency adjustments to stay current with the most recent foreign exchange rates, you can check out this article for the complete guide: Enter home currency adjustments for your foreign balances.

We appreciate your patience regarding this matter. Let me know if you have other multicurrency concerns or questions about managing transactions in QBO. I'm always here to help. 

Hi,

i have rec'd email from intuit that problem has been resolved, but just need the setup Home currency: USD, and enabled Multicurrency and the problem still exists.

Please clarify.

Hello there, Accounts.

We appreciate the efforts made so far to address the multi-currency issue. 

Since the problem persists, consider contacting our QuickBooks experts again for further clarification, and provide you with the necessary guidance and assistance in resolving the matter.

After completing the necessary steps, enable multi-currency again in QBO. 

In addition, if you need to adjust your home currency based on foreign exchange rates, please refer to this comprehensive guide: Enter home currency adjustments for your foreign balances.

We appreciate your understanding on this matter. If you have other concerns, add them below. The Community is here to help.

Hello,

I wrote to customer support team and customer support by name Pamela told me to reply to email, which is "[email address removed]" and not sure if response will come through with this email.

Now you are asking to contact QuickBooks expert and who/where to reach these experts!

This is really very frustrating and not useful support from everyone.

My case number: Case:[removed]

I understand that the matter is urgent, Accounts@logisti. Allow me to ensure that you receive updates through your appropriate email address.

I understand that you have already contacted our support team, and I assure you that it is the best solution since they have the necessary tools to send you notifications on the progress of the investigation (INV-100966) and send them to your correct email address. 

Here's how we can contact support:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Once you have contacted our support team, you will receive email updates on the matter, particularly when it is resolved.

Additionally, if you want to review information about Home currency adjustments in the future, please refer to this article: Frequently Asked Questions about Home currency adjustments.

Please do not hesitate to come back to this thread for more multi-currency queries and any other QuickBooks-related matters. I am here to assist you and will be keeping an eye out for your response. Take care.

Hi,

I am aware of all channels for communication.

Is my case resolved? since I have procced to setup USD home currency and enabled multicurrency, I am still getting the error message.

This is getting ridiclous now.

This should be being worked on as a priority, instead I am contually being fobbed off with we are working on it.

You were working on it in 2019 as well.

Please sort this out team!

Thank you for joining this thread, Marie2024.

Enabling the Multicurrency feature is important as it streamlines the tracking of various currencies and transactions. Allow me to share some information about the issue you're experiencing.

Our engineers are fully committed to resolving the "Home currency data inconsistent error" in QuickBooks Online (QBO) UK. We encourage all impacted users to reach out to our QBO Care Team and subscribe to email updates to keep you in the loop on the progress of the investigation.

 Additionally, our team will offer guidance on activating the Multicurrency function. If you're located in a different region, let's go over some troubleshooting steps to get past the error.

Start by launching QBO in private browsing or an incognito window. This mode doesn't store any information and can fix any webpage issues. Refer to the shortcut keys mentioned below to bring up one:

• Google Chrome: Press Ctrl + Shift + N
• Mozilla Firefox: Press Ctrl + Shift + P
• Internet Explorer: Press Ctrl + Shift + P
• Safari: Press Command + Shift +N
  
  

When you're logged in, make sure to activate the Multicurrency option. If everything goes smoothly, try clearing the cache of your usual browser. This will help free up storage space on your device and enhance its performance. You can also consider switching to a supported browser for a better experience.

Take a look at the reference for additional insights about the home currency values of your foreign currency transactions: Learn about exchange rates in QuickBooks Online.

You may want to utilize these resources for your future tasks. They cover topics such as troubleshooting currency adjustments and provide answers to common questions about this feature. Simply click on each link to access detailed instructions:

• Frequently asked questions about Home currency adjustments
• Enter home currency adjustments for your foreign balances
  
  

If you continue to encounter hurdles activating the function stated above or need further assistance navigating through QBO, let me know in the comment section below. I'll get back to help you the best that I can, Marie2024.

It didn't work the previous seven times I tried it and its not working now.

This is getting ridiculously frustrating now and I'm tired of being fobbed off.

I was told I would get updates, but I am having to chase a solution and every time I am told they are working on it. 

I came on again this morning to find out what was happening, the agent seemed more interested in taking the mick than finding a solution. Asking me what I did and how long I had done it for, then telling me it sounded sophisticated?? I thought it was an odd thing to say about a desk job until I checked my company's website and it's in the tag line. Maybe spend a bit less time googling customers and a bit more helping them. 

Hi,

rec'd email reply:

I read through all the previous messages, as I also experienced this same error.

Just maybe we should all move to some other system, like Xero, I hear their multicurrency works without a hitch, and they do not roll their queries. Most businesses that operate across border have more than one currency they deal with, as well as other companies do international purchases. Surely your dev and support team cannot be this ignorant, not to mention your management team. I think everybody has been patient enough, and to only give an update on 29 April 2024, is not only ludicrous, but also disrespectful and arrogant.

Hello,

It is likely that QuickBooks assigned the wrong currency as your home currency during setup.

Please try the following steps.

1. Go to your Chart of Accounts. You will find that some accounts have a currency attached to them by default, and that is not likely the currency you want. If that is the case, then.

2. Go back to your currency setting and change your Home Currency to that currency shown in the Chart of Accounts, even if it is not your preferred currency. Click save and refresh the account. At this point, please don't touch multi-currency.

3. Go back to currency settings and change the Home Currency to your preferred currency, save and refresh.

4. Now you should be able to enable multi-currency.

It works!!! all users who have same problem, please follow through Victor's guide.

Thank you so much Victor, you save our day!!!