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cliftonav
Level 1

I can't open expenses in the QuickBooks Online app, it just will not load, the wheel just keeps spinning. I have used the resync option in settings but it remains.

I am using an Android phone with the latest firmware. I have deleted then downloaded the app again but still the same issue. Everything else's appears to be ok.
1 Comment 1
Aldren18
QuickBooks Team

I can't open expenses in the QuickBooks Online app, it just will not load, the wheel just keeps spinning. I have used the resync option in settings but it remains.

I appreciate the thorough investigation of this concern and your proactive approach to addressing this loading expense matter, Cliftonav. Please know that I'm committed to ensuring you are directed to the appropriate support team to resolve this matter as swiftly as possible.

 

Given that you've already exhausted all the initial troubleshooting steps, and the issue persists, I recommend contacting our Live Support team. They can provide personalized assistance and investigate further why the expenses section isn't launching despite your efforts. This will help ensure that any underlying issues are addressed promptly and effectively.

 

Here's how to connect with them:

 

  1. Inside QuickBooks Online, navigate to the Help menu.
  2. Select the Search option and type "contact support".
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose e away to connect with us.

 

In the meantime, you could consider accessing your QuickBooks account through a web browser as a temporary workaround. This can help you manage your expenses until the app issue is resolved.

 

Additionally, I want to highlight these resources that deepen your understanding of handling expenses in QuickBooks Online, ensuring you have all the tools necessary for effective financial management:

 

 

As your QuickBooks support team, we're committed to helping you resolve this situation and regain access to your expenses. If you have any further questions or need assistance with any aspect of our program, please reply below. I’ll ensure this conversation remains open for any future discussions.