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Mohammed-Almutiari
Level 1
posted
a week ago
last updated ‎February 02, 2026 1:11 AM

i cant onboard new user Your request couldn't be processed For more help, contact customer support and reference code 25625.

 
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1 Comment 1
JayAnne_C
QuickBooks Team
QuickBooks Team
a week ago

i cant onboard new user Your request couldn't be processed For more help, contact customer support and reference code 25625.

Hello there, Mohammed.

 

To resolve this error, I recommend reaching out to our QuickBooks Online Live Support team for efficient assistance. Since this is a public forum, they are best equipped to handle your private information safely and determine exactly what is triggering this prompt.

 

Here's how  to reach them:

 

  1. Go to the Help (?) icon in the top-right corner.
  2. Navigate to the Search tab and type " contact support " into the search field.
  3. Select Contact Us.
  4. Choose Chat with us and enter the required details needed in the pop-up.
  5. Click Start Chat to proceed.

 

Should you have any other concerns, feel free to reply to this thread. We're here to help.

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