Thanks for bringing this to our attention, @maryam-avantgard.
Inquiries like this need sensitive information to check your account. As much as I'd love to take care of this, we're unable to pull up your account here in the Community space for the security of your account. That said, I highly suggest contacting our Phone Support team. They have the necessary tools to request access to your account and verify the email you received for a monthly payment subscription despite having already subscribed for an annual plan.
Here's how you can connect with them:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and Continue.
- Please choose the best way you'll want to reach out to us.
Remember to check our support hours so you'll know when agents are available.
Moreover, you can also access your payment history under Billing and Subscription to verify if the annual payment for your QuickBooks subscription has been processed. Check out this article for more information: Update billing, payment, and subscription info in QuickBooks Online.
If you need information about your subscription rates or charges, you may read this article for your guide: How to understand your subscription rates and charges.
I'm only a few clicks away if you have any follow-up questions or concerns about your payment subscription in QuickBooks.
