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intuit-chapalaha
Level 1
posted
‎July 10, 2024 09:03 AM
last updated ‎July 10, 2024 9:03 AM

I receive a "page not found" error accessing the credit memo under new transaction. When found through a search, the page does not function in Quickbooks Online Mexico

Recibo un error de "página no encontrada" al acceder a la nota de crédito en una nueva transacción. Cuando se encuentra mediante una búsqueda, la página no funciona en Quickbooks Online México
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1 Comment 1
AnneMariee
QuickBooks Team
QuickBooks Team
‎July 10, 2024 10:18 AM

I receive a "page not found" error accessing the credit memo under new transaction. When found through a search, the page does not function in Quickbooks Online Mexico

It's nice to see you here in the Community! I've got some troubleshooting steps to resolve a "Page not found" error message when accessing QuickBooks Online on your browser.

 

A cache-related issue may be causing this unexpected behavior while utilizing QuickBooks Online. To address this, I recommend opening your QuickBooks Online company using a private window and creating a credit memo from there. This is to isolate the possibility of a browser issue and allow QuickBooks to start on a clean slate.

 

Here are some keyboard shortcuts for your guidance:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If everything works smoothly in incognito, I suggest going back to your regular browser to clear its cache. Alternatively, you can also use other supported browsers.

 

For more info, here's an article on using credit memos in QuickBooks: Create and apply credit notes or delayed credits.

 

You may want to generate reports and get the most data out of them. Here's a guide on how to do that: Customize reports in QuickBooks Online.

 

Come back to this post if you have any other concerns about accessing QuickBooks Online. The Community is always available to help you out. Keep safe!

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