Hello there, @sale.
Let's make sure you've entered your correct company address to successfully update your billing information in QuickBooks Online.
Here's how:
- Go to the Gear icon.
- Choose Account and Settings.
- Click the Address section on the Company tab to edit it.
- Check the Company address details and update them if necessary.
- Click Save.
In the meantime, you'll want to use a different credit card until.
If the steps above doesn't make a difference, I recommend accessing your account using a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache.
If it's working fine, go back to your regular browser and clear its cache. This process will clear up the temporary storage area in memory that holds your recently downloaded web pages. Thus, fixes QBO error.
Please give us a call if you're still unable to access your account so we can create a case for you and investigate further.
I've got an article for you about troubleshooting browser problems in case you need for future reference.
Keep on posting if you have other concerns. Wishing you all the best!
