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Hi there, dudimotorsbarmer.
Welcome to the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times. With this, may I ask for additional details on what are you referring to 1249 or unusual behavior encountered? I appreciate you for sharing additional information so I can present an accurate resolution.
For now, I'm adding this article to additionally guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about banking and payments to name a few.
Don't hesitate to click the Reply button below and add extra details, dudimotorsbarmer. I'm always here to help.
I don't know how this works
I'll share some guidelines to handle customer overpayment in QuickBooks Online.
If your customer overpaid you on accident, you can give a refund. You can follow these steps:
For more details on the entire process, refer to these articles:
However, if you are working on something different, we would appreciate it if you could provide us with more details. If you are receiving any errors or something confusing to describe in words, feel free to attach a screenshot. This way, we can look into it further and come up with the best solution appropriate for you.
You can also utilize this article for future reference: Record an invoice overpayment as a tip.
For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.
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