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sharhan-eaglenes
Level 1

I was told i will be charged only USD10 for my monthly subscription. Could you pls check why i am charged USD35 for [Removed by the Moderator]

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I was told i will be charged only USD10 for my monthly subscription. Could you pls check why i am charged USD35 for [Removed by the Moderator]

Where is your company located?

LieraMarie_A
QuickBooks Team

I was told i will be charged only USD10 for my monthly subscription. Could you pls check why i am charged USD35 for [Removed by the Moderator]

Hi there, @sharhan-eaglenes. I'll help you get directed to the right support to address your concern right away.

 

First off, keep in mind that this is a public forum. Please refrain from sharing any personal or private business information.

 

Our Customer Care Support team can take a look at your account and check why you're charged for that amount. You can contact them directly from your account.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. In QB Assistant, enter Talk to a human.
  4. Select Contact Support Team.
  5. Enter the topic you need help with, such as "renew."
  6. Select No, I still need help.
  7. Click Contact Support Team.
  8. Choose Start a chat.

 

Additionally, if you need to make some changes to your billing, payment, and subscription information, you can manage them directly from QuickBooks Online.

 

Thanks for coming to the Community. I look forward to being able to help you with any concerns you may have regarding QuickBooks. Have a great day.