Hi there, fluxhub-fluxmald.
I suggest contacting our QuickBooks Support Team. They can pull up your account and discuss the refund process.
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern about the refund.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
- Start a chat with a support expert.
- Get a callback from the next available expert.
7. Select how you want to contact them and fill in the information.
Please check this article to see information on why QuickBooks upgrading the billing system: Billing Hub for Small Businesses. This also provides different related links for more details about billing and your subscription with QuickBooks Online.
Let me know if you have other concerns related to QuickBooks. I'm always here to help you.
