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MA--FRANCHESCA-CORO-A
Level 1

if youre admin/mod I created a ProAdvisor account but won’t use it. Please cancel the subscription and delete the account.

help needed
1 Comment 1
Jovychris_A
Moderator

if youre admin/mod I created a ProAdvisor account but won’t use it. Please cancel the subscription and delete the account.

Hi, Franchesca. I recommend that you contact us directly through your QuickBooks Online Accountant account to address your ProAdvisor account deletion. We're unable to access and cancel or delete your ProAdvisor account in a public forum due to the limitations of our access.

 

Here's how:

 

  1. Login to your QuickBooks Online Accountant account.
  2. Go to (?)Help on the upper right.
  3. Click Contact Us.
  4. Select Ask about something else and then enter your concern.
  5. Hit Continue.
  6. Select: Chat or Callback.

 

Please review our ProAdvisor Support Hours for information on availability.

 

To review the general ProAdvisor rules and frequently asked questions (FAQs), I recommend visiting this article for further information: Learn about ProAdvisor profile and Find-a-ProAdvisor guidelines. Although this article is based on US guidelines, the principles outlined are still applicable to other regions.

 

Don't hesitate to contact us if you need further support with your ProAdvisor account.