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chowyunhung
Level 1

My card won't push through. It says error in your website

My card, which has no problems, does not continue with the payment. There is an error message.
1 Comment 1
JorgetteG
QuickBooks Team

My card won't push through. It says error in your website

This issue could be due to a temporary disruption in the payment system, inaccurate card details, browser-related factors like cached data, or restrictions from your bank or region, Chowyunhung.

 

To help you more effectively, could you please let us know the exact error message you’re seeing or share a screenshot, if possible. It will help us investigate further and identify the root cause. Ensure that any sensitive information is covered.

 

In the meantime, we recommend clearing your browser’s cache to eliminate stored data that may be causing display or performance issues. Additionally, ensure you're using a supported browser to avoid compatibility issues with QuickBooks.

 

You might also consider using an alternative payment method, such as a different card or another payment option supported by QuickBooks Online. It may also be helpful to contact your financial institution to confirm whether they allow QuickBooks to charge your account.

 

Also, you can explore this article for managing your billing information in QuickBooks: Update Billing, Payment, and Subscription Info in QuickBooks Online.

 

If you have any further questions or require additional assistance, please add a comment below. We are here to help.